Went shopping this morning armed with my list. As usual, I did buy a few (and it was only a few) extras, things that were on a good special offer that I would normally buy anyway. However, on going through the till, the total bill came to more than I was expecting (I'd had a quick mental tally up as I was going round). Rather than hold up the queue, I paid and then checked the receipt before leaving the shop.....found that I'd been overcharged for 2 items. They were on offer at £1 each, on a special display unit in a prominent position at the end of an aisle....but the till receipt showed them at full price of £1.95 each.
So I went to Customer Services - they paid me back the £1.90 overcharged with no quibble whatsoever.
Mistakes happen all the time, I'm not annoyed....although I probably would have been had we got home before discovering it! (we don't live near the town, it's a 25 min drive away). But it does make you wonder just how often mistakes occur and we're inadvertently overcharged when shopping, and we don't know about it because we don't bother to check. Well, I will be checking from now on! £1.90 isn't a lot I know, but if it happened regularly it would soon add up.