When he rang Thursday to confirm he would be coming 08.30-9.00 Sunday morning, we were both surprised - I mean, for a start we were initially told on the phone when we reported the fault on Tuesday I think it was, that an engineer probably wouldn't be able to attend until the end of the month. And then for the engineer to ring us a mere 2 days later and arrange a visit in 3 days....and on a Sunday(!!) - well, we were both surprised and very sceptical that it would actually happen.....BT haven't exactly got a glowing reputation have they? And we've had so much trouble with them in the past, which I'm not even going to go into.
OH works nights, he got home at 03.30 this morning and came straight to bed, getting up at 07.45 (he doesn't normally get up before 10) to be ready for the engineer. At 08.10 we had a phone call - an automated voice mail message from BT saying they would "call you" between 11.00 and 13.00 on Monday! Erm, what does that mean, exactly? 'Call' as in phone us, or come round? And not even a "We are very sorry but our engineer cannot come today, may we please arrange another appointment with you at your convenience?"
Our phone line is very crackly, sometimes we can hardly hear whomever we are talking to, nor can they hear us properly. Our broadband is total rubbish.....our 'speed' (it's an insult to even call it that) is just 1.2 mbps - and it drops out altogether EVERY day, sometimes several times a day. Our TV (we have a combined phone/broadband/TV package with BT) is also rubbish....the signal is so weak we cannot get iPlayer, box sets, films or sport channels.
To be fair, we do live in a tiny hamlet in a very rural area, although the nearest main road is only a mile or so away, and I am grateful that we do actually get these services at all.
But.....to have such a terrible service in this day and age is crap!! OH was talking to a BT engineer the other day (he'd called round to deal with a complaint about rubbish broadband from a neighbour....incidentally, he was supposed to come before 10 am, as emphatically requested by the neighbour, as she had to leave for work then, and he turned up more than 3 hours late, by which time she'd gone to work and was so mad she immediately cancelled her BT services). The engineer told OH that our phone cable (the cable from the pole to our house) is well over 40 years old, so it's no wonder we have such a crap signal! He also said that, contrary to what the Government are spouting about everyone, including those in rural areas, getting access to Superfast fibre optic broadband eventually, BT will NEVER supply it to our area, and we may as well go with satellite! And if they KNOW the cables are so old, probably faulty, and not of sufficient calibre (or whatever it is) to cope with modern technology such as broadband which didn't exist at the time the cable was fitted, why don't they at least replace them automatically, on a planned update system?! Why didn't they tell us at the time we moved in and ordered their services that the cable wasn't really up to the job?!?!
We have tried a few times since moving in here to explain the problems to BT - as everyone knows, trying to get through to BT, and to explain anything to a person (several persons actually, since they continually pass you on to someone else) in India who is working from a script and doesn't understand what you're saying, anymore than you understand them) is such a complete nightmare that we've just given up in the past and put up with the rubbish service.
WHY are they SO RUBBISH????