Sunday, 3 July 2016

BT = (nothing but) Bloody Trouble!!

Well, Julia yesterday commented that she'd be interested to hear if the BT engineer actually turns up.....guess what, he hasn't.

When he rang Thursday to confirm he would be coming 08.30-9.00 Sunday morning, we were both surprised - I mean, for a start we were initially told on the phone when we reported the fault on Tuesday I think it was, that an engineer probably wouldn't be able to attend until the end of the month.  And then for the engineer to ring us a mere 2 days later and arrange a visit in 3 days....and on a Sunday(!!) - well, we were both surprised and very sceptical that it would actually happen.....BT haven't exactly got a glowing reputation have they?  And we've had so much trouble with them in the past, which I'm not even going to go into.

OH works nights, he got home at 03.30 this morning and came straight to bed, getting up at 07.45 (he doesn't normally get up before 10) to be ready for the engineer.  At 08.10 we had a phone call - an automated voice mail message from BT saying they would "call you" between 11.00 and 13.00 on Monday!  Erm, what does that mean, exactly?  'Call' as in phone us, or come round?  And not even a "We are very sorry but our engineer cannot come today, may we please arrange another appointment with you at your convenience?"

Our phone line is very crackly, sometimes we can hardly hear whomever we are talking to, nor can they hear us properly.  Our broadband is total rubbish.....our 'speed' (it's an insult to even call it that) is just 1.2 mbps - and it drops out altogether EVERY day, sometimes several times a day.  Our TV (we have a combined phone/broadband/TV package with BT) is also rubbish....the signal is so weak we cannot get iPlayer, box sets, films or sport channels.

To be fair, we do live in a tiny hamlet in a very rural area, although the nearest main road is only a mile or so away, and I am grateful that we do actually get these services at all.

But.....to have such a terrible service in this day and age is crap!!  OH was talking to a BT engineer the other day (he'd called round to deal with a complaint about rubbish broadband from a neighbour....incidentally, he was supposed to come before 10 am, as emphatically requested by the neighbour, as she had to leave for work then, and he turned up more than 3 hours late, by which time she'd gone to work and was so mad she immediately cancelled her BT services).  The engineer told OH that our phone cable (the cable from the pole to our house) is well over 40 years old, so it's no wonder we have such a crap signal!  He also said that, contrary to what the Government are spouting about everyone, including those in rural areas, getting access to Superfast fibre optic broadband eventually, BT will NEVER supply it to our area, and we may as well go with satellite!  And if they KNOW the cables are so old, probably faulty, and not of sufficient calibre (or whatever it is) to cope with modern technology such as broadband which didn't exist at the time the cable was fitted, why don't they at least replace them automatically, on a planned update system?!  Why didn't they tell us at the time we moved in and ordered their services that the cable wasn't really up to the job?!?!

We have tried a few times since moving in here to explain the problems to BT - as everyone knows, trying to get through to BT, and to explain anything to a person (several persons actually, since they continually pass you on to someone else) in India who is working from a script and doesn't understand what you're saying, anymore than you understand them) is such a complete nightmare that we've just given up in the past and put up with the rubbish service.

WHY are they SO RUBBISH????

11 comments:

  1. Have you tried two empty beans tins and a bit of string? I think you'd get a better reception. I hope they get you sorted soon

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  2. OMG! I know I shouldn't laugh but I am - but it is an ironic laugh. The BT engineer who eventually turned up to sort us out informed us that we had another cable (?!) that looked really dodgy and would probably pack up in a couple of months. Reasonably,I asked him if he could replace it now. Sorry - have to wait until it's actually broken!!! Unbelievable - or not! So sorry for you - but brace yourself for some bulls**t!

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  3. Sky was just as bad, they kept us waiting 4 months for broadband, so we ditched them. They do not care for customer service, they have all grown too big.

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  4. Phew, what a pain, keep calm and breathe gently!! :-)

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  5. Your post somehow reminds me of a Monty Python sketch!
    Hope all will work out for you soon.
    I found your blog on Nan's "Letters From Hill Farm"!
    Would love to see Somerset one day, my in-laws have friends there.

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  6. Are you aware of other companies who might offer a better service? Or find out about the satellite connection? Hugs. xx

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  7. Would satellite work? We had to go to that option once and it was fitted in the winter facing west.Then the leaves came out on the trees and the gap the engineer had used to focus the signal was "filled"!!!

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  8. Trouble is if you move service - they still rely on BT to resolve the fault. We were with EE, and for actual resolution of problems BT are way better because they are the main contractor. But resolving performance ..... We have similar issues, promised performance and actual performance are way different - our cable goes through trees and every time it rubs a tree it reduces the service - no chance then!

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  9. I hate waiting around for service/trades' people (or anyone, for that matter) to arrive! I of little patience!!!

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  10. Oh no I hope you get it sorted. BT is always a pain to deal with x

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  11. Yes had my fill of BT earlier this year when we went 3 months of no phone or internet after the poles came down, we dont have a choice here BT or nothing

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